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FAQ'S

The answers to our customers' essential questions for a seamless experience.

GENERAL

IS THERE A MINIMUM AMOUNT YOUR COMPANY CHARGES?

transFORM offers potential customers a free in-home design consultation. However, if you decide to work with us we do have a project minimum of $3,000 for all orders. Projects can consist of work in one or several areas of your home. 

IS THERE A SPACE IN MY HOME THAT YOU WON’T WORK WITH?

Aside from linen closets and pantries, we typically do not handle projects in bathroom and/or kitchen area. Other than that, we will work with just about any area inside the home or garage where attractive and functional custom storage can be utilized. To date, we've redesigned closets, home offices, family rooms, basements, mudrooms, laundry rooms and many more spaces in varying sizes. 

ARE YOUR PRODUCTS EXPENSIVE?

transFORM's products are appropriately priced based on their quality. Unlike competitors and box stores, we offer unlimited and exclusive elements that allow us to produce looks that are striking and entirely new. We are fully committed to providing products and services that transFORM your life and exceed your expectations. Therefore, we our confident that our products are worth every penny. 

ARE YOU LOCALLY OWNED OR A FRANCHISE?

transFORM is not a franchise and is locally owned. The company was founded by Stuart Reisch and Andreas Messis in 2005. Their experience and expertise in design, interior design, building construction and the closet industry made their dream of forming a company that designs, fabricates and installs truly custom high end home storage a reality.

WHAT AREAS DO YOU SERVE?

transFORM services the greater New York City Metropolitan area, including Manhattan, Brooklyn, Long Island City, Riverdale, City Island Westchester County, NY and Fairfield County, CT.

IS TRANSFORM LICENSED, INSURED AND BONDED?

Yes, transFORM is licensed, insured and bonded. We are proud to say that our company exceeds the insurance requirements in the areas we serve.

DO YOU GUARANTEE YOUR PRODUCTS?

Absolutely! Our warranty applies only to storage products delivered and installed by transFORM and is printed on the back of all sales contracts. It specifically covers labor and material for the repair or replacement of defective products given reasonable treatment and payment by the customer. Time periods vary depending on the type of project commencing from the date of your completed installation. 

DO YOU SELL PARTS TO DO IT YOURSELF?

No, we do not sell individual parts. The only thing you have to do yourself is contact us and we'll take it from there. All projects are manufactured at our on-site facility, where our one-of-a-kind, custom made machines are configured to produce our one-of-a-kind, custom made designs. Once completed, your new high-end storage system will be professionally installed by our technically proficient team. Believe us, you'll be glad you selected transFORM when we're done! 

HOW MUCH DO YOUR STORAGE SYSTEMS COST?

We are unable to give you a price range because every design is so different. The size of your space, the design we create for you, and the materials, styles, upgrades and accessories you choose will determine the pricing. After your in-home design consultation, your designer will schedule a follow-up appointment to present pricing which is finalized when finishes and options are selected. 

DO YOU HAVE A SHOWROOM?

Yes, transFORM has two showrooms and we'd love to have you visit! Our Westchester Showroom, located on 20 Jones Street in New Rochelle, NY features an abundance of vignettes that provide examples of how a finished tF project will look and feel. Our Manhattan Showroom, located at 200 Lexington Ave (Suite 708) in the New York Design Center, reflects the variety of tastes that abound in the famously cosmopolitan NYC Metro Area. Our products can also be seen at the Sliding Door Company Showroom in Brooklyn, NY. 

 Click here to view our showroom locations and hours. 

DESIGN

WHEN ARE YOUR DESIGNERS AVAILABLE TO MEET WITH ME?

Our designers are available (mornings, afternoons and evenings) Monday through Saturday. Designers can meet with you at the comfort our your own home or at one of our award-winning showrooms. It's totally up to you! 

CAN I SEND A DESIGN I GOT FROM ANOTHER COMPANY AND HAVE YOU QUOTE IT?

We’d be happy to give you a comparative quote. Please send the other company’s quote including your name, email address, home address and phone number to info@transformhome.com. Be sure to attach the design, including material specifications and dimensions and we will respond within 2 business days. We see these types of estimates as project starting points because we frequently recommend changes to designs received from competitors; we will need to send a designer to your home to ensure the best project outcome. 

HOW LONG WILL A DESIGN CONSULTATION TAKE?

Timing really depends on the project you are considering. We plan on a minimum of one hour, and sometimes more, to ensure our designer has enough time to measure the space(s) you are considering and discuss your preferences. Our goal is to make the process run smoothly, with as little inconvenience to your daily life as possible however, we've learned that it doesn't pay to rush.

Give us a call at 800-450-1455 or click here to schedule an appointment.

HOW CAN I BE SURE YOUR DESIGNERS ARE QUALIFIED TO HELP ME?

Unlike other similar companies, all of our talented designers have extensive backgrounds that include interior design, architecture, general contracting and home organization. Each designer goes through tF's comprehensive training program to familiarize them with all of the capabilities and options they can offer you.The majority of our designers have worked with us over 5 years and we are confident all of them will provide you with excellent service. 

ARE YOUR SYSTEMS READJUSTABLE? CAN I CHANGE MY DESIGN DOWN THE ROAD IF I NEED TO? 

Most of our systems can be changed with a phone call to our company. We’ll review the original paperwork for your job, what you’d like to change (sending someone to your home if necessary), and determine the materials, cost involved and schedule a time that works for you when one of our professional installers can complete the work.

WHEN WILL I SEE YOUR DESIGNER’S IDEA FOR MY SPACE?

Most of the time, the designer who consults with you in your home will schedule a second appointment for this purpose. In the case of something simple we may be able to present a design and pricing the first time we meet. We understand other companies might just email designs to you; however we feel it’s important to personalize our presentation in order to ensure our understanding of your needs, and your understanding of the many benefits you’ll receive when you choose transFORM. When you are satisfied and ready to move forward, we'll ask for a 50% deposit and set an installation date. 

HOW MUCH DOES IT COST FOR A DESIGNER TO COME OUT TO MY HOME?

No charge. It's a complimentary design consultation! 

INSTALLATION

HOW MUCH DOES INSTALLATION COST?

Our professional installation is always included in the price we give you.

HOW LONG DOES AN INSTALLATION TAKE?

That depends on the scope and size of what we’re installing. 

HOW CAN I PREPARE FOR INSTALLATION?

Prior to installation, please clear the work area by removing all personal items. For example, if you're having a closet installed, please remove all of your clothing so that our team can properly build your new storage system.     

NEED MORE INFORMATION?
WE'RE HERE TO HELP

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SHOWROOM LOCATIONS