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FAQS

The answers to our customers' essential questions for a seamless experience.

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Aside from linen closets and pantries, we typically do not handle projects in bathroom and/or kitchen area. Other than that, we will work with just about any area inside the home or garage where attractive and functional custom storage can be utilized. To date, we've redesigned closets, home offices, family rooms, basements, mudrooms, laundry rooms and many more spaces in varying sizes.
transFORM's products are appropriately priced based on their quality. Unlike competitors and box stores, we offer unlimited and exclusive elements that allow us to produce looks that are striking and entirely new. We are fully committed to providing products and services that transFORM your life and exceed your expectations. Therefore, we our confident that our products are worth every penny.
transFORM is not a franchise and is locally owned. The company was founded by Stuart Reisch and Andreas Messis in 2005. Their experience and expertise in design, interior design, building construction and the closet industry made their dream of forming a company that designs, fabricates and installs truly custom high end home storage a reality.
transFORM services the greater New York City Metropolitan area, including Manhattan, Brooklyn, Long Island City, Riverdale, City Island, Westchester County, NY and Fairfield County, CT.
Yes, transFORM is licensed, insured and bonded. We are proud to say that our company exceeds the insurance requirements in the areas we serve.
Absolutely! Our warranty applies only to storage products delivered and installed by transFORM and is printed on all sales contracts. It specifically covers labor and material for the repair or replacement of defective products given reasonable treatment and payment by the customer. Time periods vary depending on the type of project commencing from the date of your completed installation.
No, we do not sell individual parts. The only thing you have to do yourself is contact us and we'll take it from there. All projects are manufactured at our on-site facility, where our one-of-a-kind, custom made machines are configured to produce our one-of-a-kind, custom made designs. Once completed, your new high-end storage system will be professionally installed by our technically proficient team. Believe us, you'll be glad you selected transFORM when we're done!

 

 

Yes, transFORM has two showrooms and we'd love to have you visit! Our Westchester Showroom, located on 20 Jones Street in New Rochelle, NY features an abundance of vignettes that provide examples of how a finished tF project will look and feel. Our Manhattan Showroom, located at 200 Lexington Ave (Suite 708) in the New York Design Center, reflects the variety of tastes that abound in the famously cosmopolitan NYC Metro Area. 
Our showroom hours vary by location. Our Manhattan showroom in the New York Design Center (Suite 708) is open on Monday - Wednesday and Friday from 9am to 6pm, Thursday from 9am to 7pm, and Saturday from 10am to 4pm. Our Westchester showroom in New Rochelle, NY is open on Monday - Friday from 9am to 5:30pm and Saturdays by appointment only.
Yes, you may schedule a showroom consultation with one of our designers. Please call 800-450-1455 to set up your appointment, or fill out our Consultation Form and we will reach out to you to schedule.
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Our designers are available (mornings, afternoons and evenings) Monday through Saturday. Designers can meet with you at the comfort our your own home or at one of our award-winning showrooms. It's totally up to you!
We’d be happy to give you a comparative quote. Please send the other company’s quote including your name, email address, home address and phone number to info@transformhome.com. Be sure to attach the design, including material specifications and dimensions and we will respond within 2 business days. We see these types of estimates as project starting points because we frequently recommend changes to designs received from competitors; we will need to send a designer to your home to ensure the best project outcome.
Timing really depends on the project you are considering. We plan on a minimum of one hour, and sometimes more, to ensure our designer has enough time to measure the space(s) you are considering and discuss your preferences. Our goal is to make the process run smoothly, with as little inconvenience to your daily life as possible however, we've learned that it doesn't pay to rush. Give us a call at 800-450-1455 or click here to schedule an appointment.
Unlike other similar companies, all of our talented designers have extensive backgrounds that include interior design, architecture, general contracting and home organization. Each designer goes through tF's comprehensive training program to familiarize them with all of the capabilities and options they can offer you.The majority of our designers have worked with us over 5 years and we are confident all of them will provide you with excellent service.
Most of our systems can be changed with a phone call to our company. We’ll review the original paperwork for your job, what you’d like to change (sending someone to your home if necessary), and determine the materials, cost involved and schedule a time that works for you when one of our professional installers can complete the work.
Most of the time, the designer who consults with you in your home will schedule a second appointment for this purpose. In the case of something simple we may be able to present a design and pricing the first time we meet. We understand other companies might just email designs to you; however we feel it’s important to personalize our presentation in order to ensure our understanding of your needs, and your understanding of the many benefits you’ll receive when you choose transFORM. When you are satisfied and ready to move forward, we'll ask for a 50% deposit and set an installation date.
No charge. It's a complimentary design consultation!

 

 

Our professional installation is always included in the price we give you.
The time frame of an installation depends on the scope and size of the project we're installing. 
Prior to installation, please clear the work area by removing all personal items. For example, if you are having a closet installed, please remove all of your clothing so that our team can properly build your new storage system. The more open space our installers have to work in, the better.
We offer minor tear out and paint for a fee. If the tear out is major, you should look into hiring a contractor. If you would like a very detailed paint job, you should look into hiring a professional painter.

If you need to change your installation dates, you have up to 3 business days before the start of your installation to reschedule without penalty.

Many of our clients have busy schedules and are not able to stay home during their installations. As long as someone is able to let our installers in, they can work independently. 
Our installers do not place your belongings in the finished cabinetry when the installation is complete.
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We enjoy working with design professionals and their clients. Please visit our trade page to sign up for our Trade Program to receive exclusive promotions, event invites, and more: transformhome.com/trade
Our Resource Lab showcases our wide variety of projects, as well as our globally-sourced collections of finishes, materials, fabrics, door styles, and lighting. Sign up to receive access and get inspired to start your own custom transFORM project today: Resource Lab
To save you time, every wall bed order comes with a mattress that meets the height and size requirements for our wall bed systems. You do not need to look for a mattress on your own.

 

 

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