transFORM has been awarded a 2014 Guildmaster Award for exceptional customer service. The Award recognizes transFORM among North America’s best customer service leaders within the residential construction industry. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
transFORM was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care. Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. transFORM achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality. For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit www.guildquality.com.