Covid-19 Letter to Customers and Friends of transFORM: Our Six Point Safety Plan
MAY 22nd, 2020
During these difficult days, while our manufacturing and installation activities have been paused, we are pleased to share that we have resumed operations with our Design, Administrative and Engineering Teams. They are now working remotely to continue the business and make progress on projects. As always, transFORM is dedicated to providing our customers with Creative Design, Quality Cabinetry, and Outstanding Service.
Whether it be the virus itself or the consequences of the virus on the workforce and the economy, the impacts have been deeply felt by everyone. Our thoughts and concerns have been with our employees, our communities and with our customers.
Preparing for the moment when we can re-open our Showrooms and Manufacturing Plant, the transFORM team has been working with diligence to develop a plan that will allow us to safely welcome you back. Our “Six-Point Safety Plan,” puts your health and safety at the center of all we do. It is a comprehensive, multi-layered approach resulting from weeks of meetings and discussions and guidance from public health experts. It addresses everything from employee screening, masks, cleaning and air quality, to digital innovations that put you in control of your experience with transFORM.
Our Showrooms were created to bring our teams and our customers together because the human desire to connect and collaborate is very real, but we must do so safely as it’s critically important. The transFORM leadership team has worked diligently, and we are all proud of this comprehensive plan that will allow our Employees and Customers Safely back.
While there is no proven scenario for the current challenges we face, you have our commitment that we will continue to be driven by data, science and public health guidelines as we evaluate and evolve these safety protocols and policies. We are confident in our Company’s deep operating experience and the integrity of our leadership team and our long tenure in this business. More than that, we have tremendous confidence that the men and women of transFORM will rise to this challenge and will be here, and ready, to provide the service and experiences for which we are trusted, renowned and beloved.
On behalf of all of us at transFORM, we look forward to seeing you all again soon. Until then, please stay safe and well.
The transFORM Management Team
We have implemented employee-screening measures to assess signs and symptoms of infection and the possibility of recent exposure to someone infected with the virus. Employees are currently and will continue to go through temperature checks before entering a property. Employees are also asked to answer a series of screening questions about any current symptoms and recent exposure to COVID-19-infected individuals. Employees that are not well or who reside with an infected individual will not be allowed to work on property.
We ask that customers abide by a similar self-screening protocol prior to arriving and during your visit at transFORM. If you have reason to believe you may have been exposed to the virus, we strongly urge you to follow CDC guidelines for self-quarantine and not travel to our properties. We will look forward to welcoming you once the self-quarantine period is complete.
Employees will receive comprehensive training on new health and safety protocols, on proper wearing of personal protective equipment (PPE) and reinforced training on the importance of handwashing, cleaning and physical distancing guidelines. We will install physical signage to both train and remind our employees of the proper protocols.
Employees will be provided and required to wear an approved mask when working at our showrooms, manufacturing facility or in your home. transFORM will also strongly encourage our customers to wear masks. Gloves will continue to be worn by employees who require them to do their jobs, such as employees who clean public areas.
A 6-foot physical distancing policy will be in place, with floor guides serving as reminders throughout our locations. From time-to-time, 6-foot distancing will be challenging—in those cases, reasonable mitigating protocols will be implemented for the safety of our customers and employees. Signage will be installed throughout our locations to help guide employees and customers on how to safely practice physical distancing.
Following CDC guidelines, we have already increased the amount of routine cleaning, with a focus on high-touch surfaces in common-areas. We will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens. Hand sanitizing products will be readily available with a visible presence maintained throughout our locations. Signage will be installed throughout the locations to guide and remind employees and guests of the importance of proper hand-washing protocols. We also have detailed sanitation protocols for our visitors.
We have always placed a high priority on air quality for our employees and customers and we have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. We are increasing the number of times we change filters and will continue to review and adjust the operation of our HVAC systems as we fully recognize the important role they have in keeping employees and customers healthy and safe.
We have many protocols in place that are aimed at reducing the chance the infection will spread on our locations. If an employee tests positive for COVID-19, transFORM will immediately notify state and local health departments and cooperate with contact tracing efforts, including notification of potential contacts, such as workers or visitors who had close contact with the individual, while maintaining confidentiality required by state and federal law and regulations.follow the CDC guidelines of self quarantine. Exposed areas in our showrooms and manufacturing facility will be thoroughly cleaned and sanitized.
transFORM, 200 Lexington Ave, Suite 708, New York, NY 10016, United States, 800-450-1455
transFORM is dedicated to the creation of high-end custom-fitted cabinetry that simplifies complex storage conditions. With a refined vision, our innovative and curated designs feature globally-sourced materials and architectural hardware.