By: Terry G. 6/16/2015 This review can also be read on: Yelp.com
Julia, at transFORM, has designed several projects for me over the past few years. The latest one was the most ambitious--a full wall closet/storage unit and a coordinating home office.
Julia's a pleasure to work with--a very talented (and patient) designer. She put a lot of time into the project, really listened to my needs and thought through every ergonomic and spatial detail.
The installation also went quite smoothly. If there was a glitch or problem, transFORM bent over backwards to quickly correct it. Every person connected with the company--from Julia to the closet installers to the factory manager to the showroom personnel was friendly, professional and easy to work with. And transFORM apparently guarantees their work forever.
I definitely recommend the company. (The only improvement I'd suggest is a better hardware selection.) Although they weren't inexpensive, I appreciate their work every day--it's really improved life in a NY apartment.
By: Lambie C. 5/22/2015 This review can also be read on: Yelp.com
I saw an ad for this company in the back of New York magazine and decided to call them, after we had a California Closet consultant come in (she was nice) and decided to visit the California Closet showroom in TriBeCa (the person there was not so nice – there were certain materials her showroom didn’t have available, and she told us to call another show room to see if they had them. No! You call the other showroom – it’s not the customer’s job to do the work to make the sale). We also had a consultant from Closet Factory come to look at our space and were less than impressed; she expressed little interest in finding out what our needs were, but gave us a design, and price quote, in 20 minutes. We were looking for a custom design that met our needs- she was looking for a client who wouldn’t take up too much of her time and would settle for a one-size-fits-all solution. When you’re paying for custom, you don’t want to feel like you’re being sold something off the rack.
Daphna, the transFORM closet designer, came on a Saturday afternoon, looked at our closet and immediately sat down to sketch what she thought would work for us. She spent an hour and a half with us, was engaging and asked us a lot of questions about what we wanted and how we used our space. Mister peppered her with questions and Daphna graciously answered every one, measuring and drawing our ideal closet on-site. We received a finished sketch from Daphna within days and told her we wanted to visit the transFORM showroom to look at the closet components closely before deciding.
We visited the showroom one sunny Saturday to check out our options and take notes. The only negative aspect to our transFORM experience occurred in the showroom when another staffer found out we were already working with Daphna. This other staffer finished with a client and told us she’d be right back, that she had to put money in her parking meter. We waited for a bit until she returned and started asking us questions. I told her Daphna had come to visit us and she replied, “why didn’t you tell me???” I asked when could I have told her since she ran out of the showroom before we had a chance to talk to her. “Well, I can’t help you”, she answered and dismissed us.
This would be a 5 star review, save for the showroom staffer’s behavior. We’re transFORM clients and who our sales person is shouldn’t matter- I was surprised at her roughness and her dismissal of us and our questions.
Daphna returned to our apartment to finalize some details and confirm measurements. In total she probably spent 4-5 hours with us. And, since her background is architecture, she has a real knack for 3D space design and was able to explain how her design would work for us.
We had our closet installed earlier this week by Sonson and his colleague- they were here by 9:00 am and finished by 12:30 pm, brought their own drop cloths, tools and vacuum and were very polite and professional.